This is the Linux app named help-desk-ru whose latest release can be downloaded as glassfish3-showecase.7z. It can be run online in the free hosting provider OnWorks for workstations.
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Designed for organizations that provide IT-services - to support services.
Provides configuration of client organizations and facilities maintenance, user management.
Allows users-customer to create service requests that contain: a brief description, detailed text, the service object, attached files. Then support service handles requests, performing the necessary work and reflecting it in the application. The life cycle of the application has a number of states(status), transitions between states are predetermined (see diagram). Depending on the status of the request can increase the accessibility of the input fields.
Is a web application developed in Java using a set of technologies JavaEE, running on an application server Glassfish. Database - MySQL.
Information about installing and configuring - how to.doc
This is an application that can also be fetched from https://sourceforge.net/projects/helpdeskru/. It has been hosted in OnWorks in order to be run online in an easiest way from one of our free Operative Systems.