This is the Linux app named Helpdesk Over Web whose latest release can be downloaded as how-1.0-260504.zip. It can be run online in the free hosting provider OnWorks for workstations.
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Helpdesk Over Web
A web-based helpdesk/call-logging system designed for use in small-to-medium business environments, supporting up to 200 users & hardware assets. The system is implemented using a combination of PHP4 and MySQL 4.
Customer Service, Developers, Information Technology, Other Audience, System Administrators
This is an application that can also be fetched from https://sourceforge.net/projects/how/. It has been hosted in OnWorks in order to be run online in an easiest way from one of our free Operative Systems.