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9.1. Introduction
Help and support for Ubuntu is readily available through a number of sources so you need not panic if you run into a problem. Essentially there are two channels for accessing support:
• The first level is: Free, community based and involves system and online documentation, mailing lists, forums, IRC channels and Launchpad.
• The second level is: Paid for, commercial services through Canonical itself and / or various partners.
Figure 9.1. Accessing System Documentation